Before you explain, defend or offer to fix your work, it’s essential that you understand exactly what the other person doesn‘t like about it.
Don’t react defensively – or aggressively – no matter how hurt, disappointed, or annoyed you feel. Start by taking a deep breath and reminding yourself of your goal.
Move the conversation forward to a positive conclusion: either (a) getting the work accepted in its current form or (b) agreeing on what needs changing. Solution-focused questions are powerful tools for doing this.
Your goal is to leave the room with a clearly agreed upon next step towards a solution. They may still be skeptical or unsure, but at least you know what you need to do to get the work accepted.
by 99U in How to Deal with Crushing Feedback on Your Creative Work
in How to Deal with Crushing Feedback on Your Creative Work
by Fabricio Teixeira · Founder of UX Collective in The importance of zooming out in the design processby Fabricio Teixeira · Founder of UX Collectivein The importance of zooming out in the design process
by Jorge Juan Perales · Designer Based on Madrid Spain in Great Questions Lead to Great Design – A Guide to the Design Thinking Processby Jorge Juan Perales · Designer Based on Madrid Spainin Great Questions Lead to Great Design – A Guide to the Design Thinking Process