Trust is the glue that will make a team successful. If you can’t trust your team, then your team can’t trust you.
Make sure you know people personally and that there’s a strong human connection on the team.
No one knows 100% about everything, including leaders. Make your full self accessible and know that it’s OK to not know everything.
Keep the team connected with your vision and mission. Bring team members to user studies and conversations. Make the impact more human and tangible than just numbers.
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We need to be able to speak the language of business—or quantitative thinking—and help translate design’s impact through numbers, metrics, and strategic arguments.
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We have a purposefully broad definition of what this team does because we believe that our brand is at its most impactful when creativity, technology, and storytelling align. – Alex Schleifer, Chief Design Officer @Airbnb
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Fortunately, leadership is a creative practice. And as it turns out, designers spend years honing skills that are necessary to be a successful business leader in a rapidly growing company.
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