Change management is not about writing a bunch of policies about process. It’s deep design work to establish new operating practices for our teams.

When you work with innovative teams, practices tend to be more effective than process because they promote critical thinking over policy compliance.

In other words, it’s a mindset shift that helps us move from a process-based system to practices rooted in philosophy around why and how we work, not just what we do.

Practices are the approach and guardrails that ensure a process is successful.

Both practice and process are important as well as essential to running a business, but they solve different problems.

Great practices help you do more with less, go deeper, and work smarter. If you get practices right, they’ll lead to autonomy, mastery, and purpose—and, ultimately, happier employees. You can expand the capacity of your team and cut back on unnecessary process.