Great designers help teams and stakeholders make better decisions by using questions to identify opportunities, reveal underlying needs, and understand user context.
By knowing how questions work and how to use them cleverly, designers can unleash the potential of good questions to build understanding, trigger the imagination, and foster collaboration.
Designers are like detectives
they need information from many different sources in order to resolve their cases. And what is a key skill that good detectives have? Asking smart questions that help them clarify the case, solve the puzzle and find the truth.
Good questions should empower.
Good questions should challenge assumptions.
Good questions should cause the person to stretch.
Good questions should encourage breakthrough thinking.
As part of a design thinking process, questions can help understand a situation and get valuable insights. They can also foster creativity and innovation within an organization, and can help teams align and unite.
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